Introduction

FireGuy IT Services LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, organization name, and other contact details you provide.
• Service Information: Details about support tickets, service requests, and communications with our team.
• Technical Information: IP address, browser type, device information, and usage data.
• Communication Preferences: Your consent for SMS and email communications.

How We Use Your Information

We use your information to:

• Provide and maintain our IT services
• Respond to support requests and service inquiries
• Send service-related notifications via email or SMS
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and maintain security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Legal authorities when required by law
• Your organization or department as needed for service delivery

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us.

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of communications
• Withdraw consent for SMS communications

SMS Communications

If you provide your phone number and consent to receive SMS messages, FireGuy IT Services LLC may send text messages regarding service requests, appointment scheduling, support updates, and account notifications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact support@fireguyit.com.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@fireguyit.com.